Customer Service Representatives

Industry Areas

  • Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)
  • Dairy Product Manufacturing
  • Glass and Glass Product Manufacturing

Day-to-Day Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Overall Kind of Work*

Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services. DutiesCustomer service representatives typically do...

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Work Environment*

Civilian

Customer service representatives held about 2. 4 million jobs in 2012 and were employed in nearly every industry. Many work in telephone call centers, credit and insurance agencies, banks, and retail...

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Workweek Breakdown

The hours worked per week by people currently pursuing this career.

Pie Chart Representing the section data
  • 8.48% (0-20 Hours)
  • 11.42% (21-34 Hours)
  • 6.34% (35-39 Hours)
  • 63.00% (40 Hours)
  • 4.67% (41-49 Hours)
  • 6.10% (Over 50 Hours)

Type of Work

The level of day-to-day involvement with data, people or things.

Data: Medium
People: Medium
Things: Low

Skills at a Glance

The levels of different skills helpful in this career.

Verbal skills: Medium
Critical Thinking & Problem Solving: Low
Equipment Operation & Maintenance: Low
Math & Science Skills: Low
Technology Design & Control: Low
Leadership: Medium

Workplace at a Glance

The level of different environmental factors you would experience on the job.

Responsibility: Low
Exposure to Job Hazards: Low
Physical Activity: Low
Decision Making: Medium
Repetitiveness: High
Level of Competition: Medium
Time Pressure: High

Business Breakdown

The different sectors people in this career currently work in.

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*Did You know, Overall Kind of Work, and Work Environment relate to Customer Service Representatives, which includes Customer Service Representatives; Patient Representatives.
Data supplied by Bureau of Labor Statistics, National Center of Education Statistics, Defense Manpower Data Center. (View our update schedule). Contact any business, college or military service branch to answer additional questions.

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