Bill and Account Collectors

General Information

Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Business Support Services
  • Nondepository Credit Intermediation
  • Credit Intermediation and Related Activities (5221 And 5223 only)

Job Outlook

Employment of bill and account collectors is projected to decline 3 percent from 2016 to 2026. The increasing efficiency of collectors is expected to reduce demand for this occupation. New software and automated calling systems should increase productivity and allow collectors to handle more accounts. This will allow more collections work to be done with fewer employees. Some collection jobs will likely be sent to other countries where wages are lower, as a way for firms to cut costs. Although this will create some drag on employment of collectors, creditors should continue to hire some collectors in the United States.

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Salary

Average Salary

Salary

$41,710

State-by-state Salary

Gray states indicate no data available

$59,090
$19,800
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 48%
  • Some college 27%
  • Bachelor's degree 21%
  • Less than high school 2%
  • Post-secondary certificate 1%
  • Master's degree 0%
  • Doctoral degree 0%
  • Associate's degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Related College Majors

Select major to see colleges that offer it

Knowledge

  • Customer and Personal Service
  • Clerical
  • Computers and Electronics
  • Mathematics
  • English Language

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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