Hotel, Motel, and Resort Desk Clerks

General Information

Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Traveler Accommodation
  • RV (Recreational Vehicle) Parks and Recreational Camps
  • Real Estate

Job Outlook

Employment of information clerks is projected to grow 3 percent from 2016 to 2026, slower than the average for all occupations. Employment growth of information clerks will vary by occupation. (See table below.) Growth in the overall employment of information clerks is expected to be limited as organizations and businesses consolidate their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers. Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers are increasingly performing tasks that used to be done by clerks.

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Related Military Careers

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Salary

Average Salary

Salary

$23,210

State-by-state Salary

Gray states indicate no data available

$44,040
$18,350
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 75%
  • Some college 10%
  • Associate's degree 6%
  • Bachelor's degree 4%
  • Post-secondary certificate 2%
  • Less than high school 1%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Customer and Personal Service
  • Clerical
  • English Language
  • Computers and Electronics
  • Public Safety and Security

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
No Information for this section