Patient Representatives

General Information

Description

Assist patients in obtaining services, understanding policies and making health care decisions.

Business Breakdown

People in this career work in these sectors.

  1. Private, for profit89.09%
  2. Private, not for profit3.98%
  3. State and local government3.57%
  4. Federal government1.69%
  5. Self-employed1.52%

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Business Support Services
  • Agencies, Brokerages, and Other Insurance Related Activities
  • Credit Intermediation and Related Activities (5221 And 5223 only)

Job Outlook

Employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations. Overall employment growth should result from growth in industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives. Employment of representatives in these centers is projected to grow 36 percent from 2016 to 2026. Some businesses are increasingly contracting out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions. Employment growth of customer service representatives in all other industries will be driven by growth of those industries, as well as consumers’ demand for products and services that require customer support. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for inquiries that are more complex, such as refunding accounts or confirming insurance coverage. However, some companies are increasingly using Internet self-service or interactive voice-response systems that enable customers to perform simple tasks, such as changing addresses or reviewing account billing, without speaking to a representative. Improvements in technology will gradually allow these automated systems to perform more advanced tasks.

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Salary

Average Salary

Salary

$36,000

State-by-state Salary

Gray states indicate no data available

$43,180
$19,730
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • Bachelor's degree 62%
  • Master's degree 9%
  • Associate's degree 9%
  • Post baccalaureate 9%
  • Some college 6%
  • Less than high school 1%
  • Post-secondary certificate 1%
  • High school 0%
  • Doctoral degree 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Related College Majors

Select major to see colleges that offer it

Knowledge

  • Customer and Personal Service
  • Psychology
  • Therapy and Counseling
  • Education and Training
  • Clerical

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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