Police, Fire, and Ambulance Dispatchers

General Information

Description

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Business Breakdown

People in this career work in these sectors.

  1. Private, for profit56.24%
  2. State and local government35.16%
  3. Self-employed3.00%
  4. Private, not for profit2.71%
  5. Federal government2.66%

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Local Government, excluding schools and hospitals (OES Designation)
  • Other Ambulatory Health Care Services
  • State Government, excluding schools and hospitals (OES Designation)

Job Outlook

Employment of police, fire, and ambulance dispatchers is projected to grow 8 percent from 2016 to 2026, about as fast as the average for all occupations. Although state and local government budget constraints may limit the number of dispatchers hired in the coming decade, population growth and the commensurate increase in 9-1-1 call volume is expected to increase the employment of dispatchers.

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Salary

Average Salary

Salary

$39,650

State-by-state Salary

Gray states indicate no data available

$66,050
$18,730
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 74%
  • Associate's degree 10%
  • Some college 9%
  • Post-secondary certificate 5%
  • Master's degree 0%
  • Doctoral degree 0%
  • Bachelor's degree 0%
  • Post baccalaureate 0%
  • Less than high school 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Customer and Personal Service
  • Psychology
  • Clerical
  • Public Safety and Security
  • English Language

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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