Receptionists and Information Clerks

General Information

Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Offices of Physicians
  • Offices of Dentists
  • Personal Care Services

Job Outlook

Employment of receptionists is projected to grow 9 percent from 2016 to 2026, about as fast as the average for all occupations. Growing healthcare industries are projected to lead demand for receptionists, particularly in the offices of physicians, dentists, and other healthcare practitioners. Employment growth of receptionists in most other industries is expected to be slower as organizations continue to automate or consolidate administrative functions, such as by using computer software or websites to interact with the public or customers.

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Salary

Average Salary

Salary

$28,620

State-by-state Salary

Gray states indicate no data available

$35,630
$18,290
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 66%
  • Associate's degree 14%
  • Some college 7%
  • Less than high school 6%
  • Bachelor's degree 2%
  • Post-secondary certificate 1%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Clerical
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Administration and Management

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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